Customer Feedback


We take customer service very seriously and try our hardest to describe and photograph our stock as accurately as we can. We use professional packaging materials - bubble wrap, brown paper, brand new padded envelopes, cardboard wrappers - and package every item we ship as securely as possible. All supported by a no-quibble returns policy if the item does not live up to expectations. We are also just a phone call or email away and will do whatever we can to resolve problems should they occur. The result is that we have continued to maintain a near 100% customer satisfaction record across all of the online channels that we sell through.


We don't like to blow our own trumpet but, we're very pleased to say, many of our customers are happy to do it for us:


  • "This book arrived even earlier than I expected! The packaging was absolutely perfect, the item exactly as described. Top, top seller for me, thanks! So happy :-)" R. Atzori, Italy


  • "Would thoroughly recommend this supplier. The condition of the book is exactly as described. Delivery presentation beyond expectation in brown paper which, with or without a bow etc, would be good enough to give as a gift. Thank you." A. Burnett


  • "Excellent service from Hall of Books, not only with prompt response to and delivery of my order but with exceptional care in the packaging of the item to ensure its safe transit. Many thanks indeed." N. Norman


  • "Exemplary, nice to receive books from a seller who cares for books too! Well packaged and as described. Highly recommend purchasing from Hall of Books, puts all of the big business sellers on Amazon to shame!" K. Fotheringham


  • "Very helpful and friendly sellers with a good selection of vintage books. Have ordered several books and have been pleased with each and every one. Thanks again." S. Batchelor


  • "The book arrived ahead of schedule, well packaged, superb service. I would be confident in ordering again. Thank you." K. White


  • "Brilliant communication, great service, and packaged really well. Item arrived before the suggested delivery date. These guys are an absolute pleasure to deal with and will be very happy to buy from you again. Many thanks for a perfect hassle free transaction." D. Carter


  • "Dear Shaun and Sarah. Just letting you know my book arrived today 28/6/ and well and in great condition, thanks for the care in wrapping, very nice!" C. Jeffrey, Australia


  • "Many thanks for the three books which arrived in perfect condition - expertly protected and packaged - it was almost a shame to open the very neat brown paper wrapping. As a collector of first editions, I'm absolutely delighted with these three rare hardback, near fine, beautifully bound first printings. Thank you for providing such a superb, very high quality service. Very best wishes." J. Speirs


  • "Some of the best packaging I have ever had for a book. Perfect condition and description." S. Greenhalgh


  • "Well described item, fast delivery and well packaged. A pleasure to find a seller who knows how to accurately describe a book's condition. So important when buying without seeing the book." P. J. Andrews


  • "Beautiful book, as new, tight unread copy. Detailed honest description - impressed - thank you very much. Fast send & delivery. On the whole very good indeed and would be happy to buy again." S. Fox


  • "I know I should, but I don't often get around to leaving seller feedback but Hall of Books really impressed me. This book is a gift so it was very important it was in the right condition - described as 'as new' it absolutely is, being in perfect condition. But the packaging was also excellent: a tough Jiffy bag and inside the book wrapped in brown paper+inside that more bubble wrap. THANK YOU!" A. William


  • "Wow! Super fast delivery to the Netherlands, three days before the delivery estimate. Well packaged (double bubble wrap) and item as described. What I appreciated especially and made me choose this seller, is their detailed description of the condition of the book. Which turned out to be completely accurate. I'd recommend them! Chrissie


  • "Absolutely superior. I have ordered over 500 books on-line. This book was the best-ever packaging - three layers: outer a padded mailer, middle, bubble-wrapped; inner, strong, thick butcher paper. Also, Book condition was 'fine' although advertised as 'very good'. Highly recommended. If available, I wold buy every book from this seller." T. Walker


  • "First Class Service. Extremely well wrapped and very fast delivery. Best of all, the book was described as very good and it was as-new. Highly recommended. Thank you." D. L. Ansell


  • "Delighted with book and service. Condition superb. Packaging perfect." H. Jones


  • "This book was exactly as described by the seller and arrived safely and promptly, very well wrapped. Thankyou." A. Blampied


  • "Really very pleased with such prompt service. The delivery was only a couple of days and the packing was superb. The book, although listed as Used-Near New, was in mint condition. Will certainly buy from this bookseller again. Many thanks and Happy Christmas." P. Maxted


  • "Thank you so much for the lovely book which has arrived this morning. I am delighted with it. Is there somewhere I can leave you positive feedback, I would like to! Kindest regards." J. Peters


  • "Very fast delivery and packaged so neatly and well. Thank you." SuePru


  • “Simply a note of appreciation for the speed of dispatch and excellent packaging." D. McNamara


  • "Very pleased with the service. I would recommend you to anyone and will use you again." Minipoohbum


  • “I had to phone and tell you how delighted I was with my purchase. Your service exceeded all expectations. Thank you.” M. Woodfield


  • "Very pleased, book in great condition. Posted on the day I ordered. Deserves 6 stars." P. Wood


  • "Any faster and you'd have sent it before I ordered!" Pezter


  • "Item arrived in excellent condition, packed with extreme care and well before the due date. Six-star service!" J. P. Tomas, Portugal


  • "The best wrapped and most protected book I have ever received on Amazon. Lots of larger companies could learn a lot from Hall of Books. A+++" A. Plumb


  • "Accurate description and item sent immediately, obviously a reliable seller." B. Lamb, Holland


  • "This book was ordered on Monday morning and in my hands on Wednesday, and being an old book was wrapped with care, excellent service."  B. Minshall


  • "This is a fairly old book and I was delighted when it arrived beautifully and carefully packaged , a credit to the book-seller." H. Kennedy


  • "Service was superb from Hall of Books. The book arrived quickly and in excellent condition. It had been extremely carefully wrapped. I now look forward to reading again a book I had as a child nearly 50 years ago!" S. Hassell


Hall of Books for secondhand books and sheet music online: from the interesting, unusual and rare, to the hard to find, collectible and out of print….. plus a lot more in between.